Frequently Asked Questions

Quick answers about ordering, shipping, products and returns at Moozgo.

Ordering

How do I place an order?
Browse our go-karts, buggies, ATVs and UTVs, choose your product and click Add to Cart. Go to checkout, enter your shipping and billing details, choose a payment method (Visa, Mastercard, American Express, Google Pay, PayPal and Afterpay) and place your order. You will receive an order confirmation email right away.
Can I cancel my order?
Yes. You can cancel free of charge any time before your order ships. Contact us at Support@moozgo.com or +1 (205) 681-6677 with your order number and you will receive a full refund. Once an order has shipped it can no longer be cancelled, but you can return it under our 30-day Refund & Return Policy.
Can I change my shipping address?
Yes, as long as your order has not shipped. Contact us as soon as possible with your order number and the new address. After an order ships, we will try to help but cannot guarantee that the carrier can redirect it.
What is the order cut-off time?
Orders placed before 12:00 PM (noon) Eastern Time, Monday to Friday are processed the same business day. Orders placed after the cut-off, on weekends or on US public holidays are processed the next business day.

Shipping

Do you ship nationwide?
Yes. We ship to addresses across the contiguous United States, and shipping is free on every order. For deliveries to Alaska, Hawaii or US territories, please contact us before ordering. See our Shipping Policy.
How long does delivery take?
Processing takes 1–2 business days and transit takes 3–5 business days, for a total of 4–7 business days from order to delivery.
How are large items delivered?
Go-karts, buggies, ATVs and UTVs ship crated by freight carrier with curbside delivery. A liftgate truck is used where needed. Please read our Freight Shipping Policy before your delivery.
Will the carrier call before delivery?
Yes. For freight deliveries, the carrier will call or text you, usually 24 to 48 hours ahead, to schedule a delivery appointment. Please make sure your phone number is correct at checkout.
How do I track my order?
Once your order ships, we email you a tracking number and carrier link. You can also see your order status by logging into My Account > Orders on moozgo.com.

Products

Does my go-kart, buggy, ATV or UTV arrive assembled?
Products arrive partially assembled in a protective crate. Final assembly, such as installing wheels, the steering wheel or handlebars, seats and mirrors, is required. Instructions and a basic tool kit are included. See our Assembly & Installation Policy.
Does it include a battery?
Yes. Electric models (electric go-karts and electric ATVs) come with the lithium-ion battery already installed. Gas models with electric start include a 12V starter battery. Pull-start gas go-karts do not need a battery.
Does it include a charger?
Yes. All electric models include a matching smart charger. Gas models recharge their 12V starter battery while the engine runs, so a separate charger is not included.
What is included?
Each product page has a What’s Included section. In general you receive the vehicle, any parts for final assembly, ignition keys (where applicable), the battery and charger for electric models, an owner’s manual and assembly guide, a basic tool kit and your Moozgo 2-year warranty card.
Is a warranty included?
Yes. Every Moozgo product includes a 2-year warranty covering defects in materials and workmanship. See Warranty & Replacement.
Are the youth models safe for kids?
Youth models include a seat belt and, depending on the model, a throttle limiter, speed modes or a remote kill switch. Always follow the recommended age on the product page, use a helmet and protective gear, and supervise young riders at all times.

Returns

What is your return policy?
You can return any item within 30 days of delivery, and refunds are accepted within 30 days of delivery. There is no restocking fee. Items must be unused and in original condition. Full details: Refund & Return Policy.
What if my item arrives damaged?
Inspect your shipment before signing. Note any visible damage on the delivery receipt, take photos, and contact us within 48 hours of delivery at Support@moozgo.com or +1 (205) 681-6677. We will arrange a free replacement part, a replacement unit or a full refund.
Who pays return shipping?
The customer pays the return shipping cost. If your item arrived damaged, defective or was the wrong item, Moozgo covers the return shipping. Shipping to you is always free and there is never a restocking fee.
When will I receive my refund?
Once we receive and inspect your return, your refund is issued to your original payment method within 5–7 business days.

Contact Moozgo

Questions about an order, a product or this page? Our team is happy to help.

Store NameMoozgo
Websitemoozgo.com
Address14088 Sullyfield Circle, Chantilly, VA 20151, USA
Phone+1 (205) 681-6677
EmailSupport@moozgo.com
Business HoursMonday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday & Sunday: Closed
Live ChatAvailable 24/7. Click the chat icon on any page of moozgo.com