Freight at a Glance

Which Items Ship by Freight

Go-karts, buggies, ATVs and UTVs are large and heavy, so they ship crated on a pallet by a freight (LTL) carrier.

Scheduling Your Delivery

Once your order reaches the local freight terminal, the carrier will call or text you, usually 24 to 48 hours before delivery, to schedule an appointment. Please provide a working phone number at checkout and answer calls from unknown numbers during this time.

Curbside Delivery

• Freight is delivered to the curb or the end of your driveway
• Drivers do not carry items into homes, garages or backyards, and do not unpack or assemble
• Someone 18 or older must be present to sign for the delivery
• Please have 1–2 helpers ready, as crates can be heavy
• Make sure a large truck can safely access your street

Inspect Before You Sign

1. Check the crate for holes, crushed corners, broken slats or other visible damage.
2. If you see damage, write it clearly on the delivery receipt before signing (for example, ‘crate damaged’).
3. Take photos of the crate, the product and the shipping label.
4. Contact us within 48 hours at Support@moozgo.com or +1 (205) 681-6677. We will send a free replacement part, a replacement unit or a full refund.

Missed Deliveries and Rescheduling

If you need to reschedule, contact the carrier as early as possible. Repeated missed appointments or refused deliveries without a valid reason may lead to storage or redelivery charges from the carrier. Please contact us first so we can help avoid these.

Freight Returns

Freight items may be returned within 30 days of delivery, and refunds are accepted within 30 days of delivery, with no restocking fee. The customer pays return freight shipping unless the item arrived damaged, defective or incorrect. See our Refund & Return Policy.