This Privacy Policy explains how Moozgo (“we”, “us”, “our”) handles personal information when you visit moozgo.com or place an order.

1. Information We Collect

• Information you give us: name, email, phone number, shipping and billing address, and messages you send us
• Order information: products purchased, order totals and delivery details
• Payment information: processed securely by our payment providers. We do not store full card numbers on our servers
• Device and usage information: IP address, browser type, pages visited and referring website, collected through cookies (see our Cookie Policy)

2. How We Use Your Information

• To process, ship and deliver your orders
• To arrange freight delivery appointments with carriers
• To handle returns, refunds and warranty claims
• To answer questions through phone, email and live chat
• To prevent fraud and keep our website secure
• To send marketing emails, only if you opt in. You can unsubscribe at any time

3. How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment processors (card processors, PayPal, Google Pay, Afterpay), shipping and freight carriers, website hosting and email services. We may also disclose information when required by law.

4. Data Security

Our website uses SSL encryption, and payments are handled by PCI-compliant providers. No system is 100% secure, but we take reasonable measures to protect your data. To report a vulnerability, visit Report Security Issue.

5. Data Retention

We keep order records as long as needed for orders, warranty service, accounting and legal requirements, and then delete or anonymize them.

6. Your Rights

Depending on your state of residence (including California and Virginia), you may have the right to access, correct, delete or obtain a copy of your personal information and to opt out of targeted advertising. To make a request, email Support@moozgo.com. We respond within 45 days and will not discriminate against you for exercising your rights.

7. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. Youth products must be purchased by a parent or guardian.

8. Changes to This Policy

We may update this policy from time to time. Changes are posted on this page with a new “Last updated” date.